Refund Policy
Thank you for shopping with MEAVIA Toys.
MEAVIA Toys is operated by The Glo Companies, Inc. We want to make sure you and your child get the most out of your purchase.
Returns & Refunds
Our policy lasts 30 days from the date your order is delivered. If 30 days have passed since the delivery date, we cannot offer a refund or exchange.
Standard Returns (Change of Mind)
If you wish to return a product, it must be in its original condition and unopened. Due to the nature of our products, we cannot accept returns of opened items for sanitary reasons.
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Approval Required: Please do not send your purchase back before contacting us. You must request a return authorization by emailing support@glopals.com.
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Shipping Costs: Customers are responsible for paying their own shipping costs when returning an item. Shipping costs are non-refundable.
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Inspection: Once your return is received and inspected by our team, we will email you to confirm that we received the returned item. We will also notify you whether your refund has been approved or rejected based on the condition of the product.
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Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Defective or Damaged Items
If a product you purchased arrives defective or damaged, please contact us at support@glopals.com within 30 days of delivery. Please include your order number, a description of the issue, and photos if available. We will work with you to determine whether you are eligible for a product replacement, refund, or other resolution.
Sale / Limited Edition Items
Only regular-priced items may be refunded. Sale items and limited edition items are not eligible for refund unless they arrive damaged or defective.
Late or Missing Refunds
If you have not received an approved refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, as there is often processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at support@glopals.com.
Questions
If you have any questions about returns or refunds, please contact us at:
support@glopals.com
The Glo Companies, Inc.
1091 Stark Rd
Starkville, MS 39759
USA